Effective: April 24, 2026 · Last updated: April 24, 2026
Welcome to Chiller Body. The terms “we,” “us,” and “our” refer to Chiller Body International, LLC, a Delaware limited liability company with its principal place of business at 1805 Red Hawk Court, St. Augustine, Florida 32092. Chiller Body operates the website at www.chillerbody.com (the “Site”) and the companion online store at shop.chillerbody.com (the “Store”), together with all related information, content, features, tools, products, and services (collectively, the “Services”). The Store is powered by Shopify, which enables us to provide the checkout, payment, and fulfillment portion of the Services to you.
These Terms of Service, together with any policies referenced herein (collectively, these “Terms”), describe your rights and responsibilities when you use the Services. Please read these Terms carefully — they include important information about your legal rights, including warranty disclaimers, limitations of liability, safety disclaimers specific to our patented cooling device, and binding arbitration with a class-action waiver.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence (eighteen years of age in most U.S. jurisdictions), and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services — including browsing the Site, purchasing Products, or enrolling in the Team Chiller Body affiliate program — you may be asked to provide information such as your email address, billing address, shipping address, and payment information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person. Notify us immediately at [email protected] of any unauthorized use of your account.
Our Products are patented phase-change cooling hat inserts and related accessories, covered by U.S. Patent No. 11,266,193, designed to fit inside hats, hard hats, and helmets. We have made every effort to provide an accurate representation of our Products. However, colors, dimensions, and product appearance may differ from how they appear on your screen due to device type, display settings, and configuration.
We do not warrant that the appearance or quality of any Products you purchase will meet your expectations or be identical to how they are depicted. All descriptions of Products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any Product at any time and to limit quantities of any Products offered to any person, geographic region, or jurisdiction on a case-by-case basis.
The Products contain a sealed phase-change cooling material that activates at 65°F (18°C). Improper use may cause skin irritation, discomfort, or cold-related injury.
You agree to use the Products strictly in accordance with the instructions provided with the Product and on the How to Use page, including:
See our Safety Information page for full guidance.
Medical disclaimer. The Services contain informational content relating to heat stress, multiple sclerosis, migraine, workplace safety, and related topics. This content is provided for educational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional with questions about any medical condition or before beginning any therapy or intervention. The Products are not medical devices and have not been evaluated by the U.S. Food and Drug Administration to diagnose, treat, cure, or prevent any disease.
OSHA and regulatory context. Chiller Body Products may be deployed as one component of a comprehensive heat injury and illness prevention program. The Products alone are not certified as compliant with any specific OSHA standard, ANSI requirement, or industry rule. Employers and program administrators are responsible for determining the scope of their heat-stress prevention measures and for compliance with applicable occupational-safety laws.
When you place an order through the Store, you are making an offer to purchase. Chiller Body reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Chiller Body confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Chiller Body may be unable to accommodate cancellation requests after an order is accepted.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Return Policy.
You represent and warrant that your purchases are for your own personal or household use, or for your own business’s internal use, and not for commercial resale or export unless you have a separately authorized distributor, wholesale, or affiliate agreement with Chiller Body.
Prices, discounts, and promotions are subject to change without notice. The price charged for a Product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges. All prices are quoted in U.S. Dollars.
Prices posted on the Site may be different from prices offered in physical retailers, on Amazon, or in other online stores operated by third parties. From time to time we may offer promotions governed by terms separate from these Terms; if there is a conflict, the promotion terms govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You agree to promptly update account information, including your email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use the credit card for the purchase, (iii) charges incurred will be honored by your credit card company, and (iv) you will pay charges at the posted prices, including shipping and handling charges and all applicable taxes.
We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or events outside our reasonable control. Once we transfer Products to the carrier, title and risk of loss passes to you. Shipping terms are governed in detail by our Shipping Policy, which is incorporated into these Terms by reference.
The Services — including all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, schemas, and the design, selection, and arrangement thereof — are owned by Chiller Body, its affiliates, or its licensors, and are protected by U.S. and foreign patent, copyright, trademark, and other intellectual property laws. Chiller Body and its licensors retain all right, title, and interest in and to the Services and the Products, including without limitation:
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Except as expressly provided, nothing in these Terms grants, or shall be construed as granting, a license or other rights under any patent, trademark, copyright, or other intellectual property of Chiller Body, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws.
Chiller Body’s names, logos, product and service names, designs, and slogans are trademarks of Chiller Body or its affiliates or licensors and may not be used without our prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
The Team Chiller Body affiliate program (the “Program”) allows approved participants (“Affiliates”) to earn commissions by referring purchases of Products. Participation is subject to the following additional terms:
The Store (shop.chillerbody.com) is powered by Shopify, which enables us to provide the checkout, payment processing, and fulfillment portion of the Services. However, any sales and purchases you make in the Store are made directly with Chiller Body. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Chiller Body, including any injury, damage, or loss resulting from purchased Products and Services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Chiller Body.
The Services integrate with or link to third-party services, including without limitation Shopify (checkout, payment processing, fulfillment), Mailgun (email delivery), hCaptcha (bot protection), Google Analytics (site analytics), Google Places (reviews), Google Business Profile, Meta Pixel and Meta Ads, Cloudflare (content delivery and security), and the IndexNow protocol (crawler notification). We neither monitor nor control these third-party services, and we provide access to them “as is” and “as available” without warranties, representations, or conditions of any kind. Any use by you of such tools is at your own risk.
The Services may contain hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.
All personal information we collect through the Services is subject to our Privacy Policy, which is incorporated by reference into these Terms. Because portions of the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Store in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties that may be located outside of your country of residence, in order to provide services to you. Please review the Privacy Policy for details.
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, photographs, or other content to Chiller Body (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free, non-exclusive license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including marketing, product improvement, and the operation of the Services.
You represent and warrant that: (i) you own or have all necessary rights to all Feedback you submit; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback, as required by the FTC Endorsement Guides and any applicable law; and (iii) your Feedback complies with these Terms. We are under no obligation to maintain Feedback in confidence, to compensate you for Feedback, or to respond to Feedback.
We may, but are not obligated to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms. You are solely responsible for the Feedback you submit and its accuracy. We take no responsibility and assume no liability for Feedback posted by you or any third party. You may not use a false email address, pretend to be another person, or otherwise mislead us or third parties as to the origin of Feedback.
Occasionally the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted an order.
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:
You also agree not to:
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
This Section 15 (“Agent Terms”) applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed without direct supervision, including large-language-model agents, shopping assistants, and automated comparison tools.
Permitted Agents. Chiller Body supports well-behaved AI retrieval and shopping agents, including those associated with ChatGPT, Claude, Perplexity, Gemini, Bing Copilot, and the Shopify Agentic Storefront integration for ChatGPT. Our robots.txt explicitly allows GPTBot, ClaudeBot, PerplexityBot, Google-Extended, and other identified AI crawlers. Our llms.txt provides machine-readable guidance for AI retrieval.
Requirements for all Agents. No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the following:
We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services. Violation of these Agent Terms may result in IP-level or Agent-level blocking and any other remedies available under these Terms or applicable law.
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, Dispute Resolution, and any other provisions that by their nature should survive termination.
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
Except as expressly stated by Chiller Body, the Services and all Products offered through the Services are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you.
To the fullest extent provided by law, in no case shall Chiller Body, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Services or any Products procured using the Services, or for any other claim related in any way to your use of the Services or any Product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or Product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.
Chiller Body’s total cumulative liability to you for all claims arising out of or relating to these Terms, the Services, or the Products shall not exceed the greater of (a) the amount you paid to Chiller Body in the six (6) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00).
Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, Chiller Body’s liability is limited to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless Chiller Body, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, (3) your access to and use of the Services, (4) any Feedback you submit, or (5) your participation in the Team Chiller Body affiliate program.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
Informal resolution first. Before filing any claim, you agree to contact us at [email protected] to attempt to resolve the dispute in good faith. Most issues can be resolved quickly through direct communication.
Binding arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the Products shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in St. Johns County, Florida, or, at your election, by video or telephone. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
Class action waiver. You and Chiller Body agree that disputes shall be resolved only on an individual basis. You and Chiller Body waive any right to participate in a class, collective, or representative action. The arbitrator may not consolidate claims of more than one person.
Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction for misuse or infringement of intellectual property rights. You have the right to opt out of the arbitration and class-action-waiver provisions by sending a written notice to [email protected] within thirty (30) days of first accepting these Terms.
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us regarding the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
You may not delegate, transfer, or assign these Terms or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. Chiller Body may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you, including in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to the arbitration provisions in Section 20, you and Chiller Body consent to venue and personal jurisdiction in the federal and state courts located in St. Johns County, Florida.
Chiller Body is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, pandemics, or failures of third-party infrastructure. The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.
You can review the most current version of these Terms at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to the Site. It is your responsibility to check this page periodically. We will notify you of any material changes to these Terms in accordance with applicable law, including by posting a notice on the Site or by email to registered Users, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
Questions about these Terms should be sent to us at [email protected].
Chiller Body International, LLC
1805 Red Hawk Court
St. Augustine, Florida 32092
United States
Email: [email protected]
Phone: (609) 209-5752
These Terms were last updated on April 24, 2026. By continuing to use the Services after this date, you accept the current version of these Terms. Historical versions are available upon request to [email protected].